When the person who bought your product changes jobs, your renewal is at risk. Or it's an expansion opportunity at their new company. Either way, your CS agent should know within 24 hours.
Your champion at Acme Corp leaves. You don't hear about it for 90 days. By then they've replaced your product with a competitor at their new company. Or worse: their replacement at Acme is auditing all vendors and you got cut.
Both are renewal risks. Both are also expansion plays if you catch them in time.
POST /v1/watch-lists with your customer contact LinkedIn URLs. We track them in the live job-change feed.
POST /v1/champion-just-moved returns matches in your last 7 days. Webhook delivery included on Pro tier.
Your agent has the new company, role, and contact info. Routes the play: re-pitch them, defend the old account, or both.
~5 cr per playUsage dropped. Your agent enriches the account, finds new leadership, and pings the right CSM with context before they renew.
~12 cr per checkYour customer just got funded. Time to upsell. Your agent watches the funding feed against your customer list. One signal, one play.
3 cr per signalBefore every QBR, your agent runs the sales-deck bundle on the account. Surfaces who's new, who left, and what's changed.
25 cr per QBRAverage B2B SaaS churn is around 7%. A customer worth $50k/year that you keep one extra year is $50k. Our Pro plan is $2,388/year. You break even by catching ONE saved renewal.